Volunteer Income Tax Assistance (VITA) provides free tax preparation services for low and moderate income individuals and families in the Greater Hartford, Enfield, Manchester, Vernon and Windham communities. VITA provides information, access and referrals to asset-building opportunities, financial education and other similar resources in these communities.

VITA also provides access to valuable credits, saving individuals and families money on costly tax preparation fees, and helping them avoid refund anticipation loans that predatory tax preparers encourage.

While VITA sites across Connecticut suspended in-person support in compliance with COVID-19 distancing mandates, the VITA program is now available through internet-based virtual appointments.

The Internal Revenue Service and Connecticut State Department of Revenue Services have extended their deadlines to file and pay federal income taxes to July 15, 2020.

How to Make a Virtual VITA Appointment:

Connecticut tax filers with 2019 incomes up to $56,000 who wish to make a free virtual VITA appointment with a VITA representative in their region may visit may visit 211ct.org/taxhelp or call 2-1-1 and press 3 and then 6.

To participate in the virtual VITA program, taxpayers must have access to technology (smartphone, tablet or computer) and access to WiFi. They must also have a valid phone number and email address.

MyFreeTaxes.com is also available for individuals who are interested in preparing their tax return online. MyFreeTaxes.com is free to all tax filers; there is no income requirement.

Items You’ll Need:


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To prepare for a virtual VITA appointment, tax filers must gather the following items:

  • all their 2019 tax documentation
  • picture ID
  • social security cards or Taxpayer Identification Number
  • birth dates for the filer, spouse and dependents
  • wage and earnings statements (Form W-2, W2G, 1099-R, 1099-Misc from all their 2018 employers)
  • interest and dividend statements from banks
  • a copy of their 2018 tax return
  • proof of bank account routing numbers and account numbers for direct deposit of refunds
  • daycare payments and the daycare provider’s identification number
  • health coverage statements

Learn more about what to bring to your virtual VITA appointment here.

If you do not have a Social Security Number for you or a dependent, you should complete Form SS-5, Social Security Number Application. This form should be submitted to the nearest Social Security Administration Office.

VITA coalitions across Connecticut will continually assess the Center for Disease Control and Prevention and Connecticut social distancing guidelines to determine if VITA sites may be re-opened.

The Village is proud to partner with the United Way of Central and Northeastern Connecticut, and United Way of Connecticut/2-1-1.