The OnMed CareStation looks like a small doctor’s office, with seating for those waiting to be seen. In a connecting room, patients access the CareStation, pressing “start” on a screen to connect instantly and virtually with a certified nursing assistant or certified medical assistant, who walks them through the intake process. This includes:

• Activating CareStation privacy features, including fogging and locking the glass door to the room.
• Completing patient consent.
• Collecting patient demographic information and medical history.
• Verifying identification, insurance and/or payment.
• Documenting patient symptoms.
• Collecting vital signs such as weight, temperature, blood pressure and blood oxygen level.

Patients are then connected with an OnMed clinician for the live virtual visit. The CareStation is equipped with several medical-grade diagnostic tools to provide the clinician an accurate, real-time view of all vital signs. The CareStation also features high-definition thermal imaging cameras to help providers better examine the patient’s skin, eyes, ears and throat as needed to diagnose infection and other conditions.

The provider can then offer a diagnosis and treatment plan, including recommended medications and referrals. Encounter notes are stored securely in the patient’s OnMed medical record and My Chart which can be shared with other necessary care providers.

Once the visit is done, the clinician ends the call and unlocks the door. After the patient leaves, the door is briefly locked again so the station can be cleaned and made ready for the next patient.