IT’S
HERE.
Urgent Crisis Center
now open
2023 ANNUAL REPORT
Mission
To build a community of strong, healthy families who protect and nurture children.
Diversity Statement
The Village’s commitment to diversity extends beyond our words.
Diversity fuels our mission.
We believe that we are stronger and better when we actively include diverse people and thought to guide our practices and engagement with others. Through our diversity we learn fundamental truths, discover opportunities to create a more inclusive society, and enact real change.
“All of the programs and groups we attend monthly at The Village are very important. It makes the family more united.”
Dear friends,
“Where real change happens” is more than a tag line for The Village, it is a call to action. We knew coming out of the pandemic that The Village had an opportunity—really an obligation—to adapt. The mental health crisis facing our families and children requires more than bouncing back. It calls on providers to innovate, invest and lead.
This past fiscal year The Village served more clients, built a new level of care for children and youth experiencing a mental health crisis, implemented a program designed to break generational cycles of poverty and trauma, and transformed our foster care program. You will learn more about these initiatives in this annual report.
Real change is not just for our clients. This fiscal year The Village will welcome new leadership: Curt Cameron will take over as board chair and Hector Glynn will become the new president and chief executive officer. Both leaders are dedicated to The Village’s mission and ready to help write the next chapter in its 200-year history. We are heartened that they will not do it alone. The Village has nearly 600 staff members, and supporting them are thousands of donors, Auxilians, Ambassadors, volunteers and community partners. This annual report reflects their impact and provides evidence that we are all connected. Every donation, grant and hour volunteered creates a stronger Village and better outcomes for the families we serve.
We are grateful for your partnership.
John Turgeon, CPA, HCS
Board Chair
Galo A. Rodriguez, MPH
President and CEO
John Turgeon
Galo A. Rodriguez
FEATURE
“The Urgent Crisis Center means not waiting for eight hours to be seen and also being able to get connected to other resources quicker.”
FEATURE
“They’re part of our family unit. They know we love them to pieces, and they can give that love back to us. It’s the best thing you can give a child.”
Village Program Directory
The Village’s 40+ programs serve approximately 20,000 clients each year. Some are accessed by referrals; others are open to the public. All programs accept clients regardless of their ability to pay. For more information or to connect to a Village program, click here or call 860-236-4511.
Children/Teen Mental Health & Wellness
Care Coordination
Trained staff work to connect and facilitate care within Village services and outside providers to provide help managing care for the whole system—behavioral and physical.
Children, Teens (0-21)
Children (6-12) Grades 1-8
Children (6-12)
Children (5-14)
Children, Teens (0-18); Adults
Children (12-17)
Children, Teens (3-18)
Children, Teens (0-21)
Children, Teens (0-17)
Youth ages 5-18 years old
Children and adolescents ages 18 and under
Children, Teens
“We had to leave our country and arrive here with nothing. I don’t know where I would have been without The Village.”
Pictured: Village client Rosa Ramos with her children.
Adult Mental Health & Wellness
Adults
Care Coordination
Trained staff work to connect and facilitate care within Village services and outside providers to provide help managing care for the whole system—behavioral and physical.
Children, Teens (0-21)
Children, Teens (0-18); Adults
Adults
Young adults aged 17-26
Adults
Adults
“They actually care about you. I hadn’t felt that way in a long time. There’s no more dark. I can honestly say that everything is going to be great.”
Pictured: Village adult services client Anthony Davis.
Family Strengthening & School-Based Support
Ascend
The North Hartford Ascend Pipeline (Ascend) is a “cradle to career” effort in collaboration with Connecticut Children’s, local care providers and community-based organizations committed to helping children and families in and around North Hartford access supportive, critical resources to reach their full potential.
Families with children who live or attend school in North Hartford’s Arsenal, …
Children (0-6), Adults with children (0-6)
Children, Teens (0-17)
Children (0-5)
Children (3-5)
Children 0-5
Children, (6 months-6 years)
Adults with children under 18
Adults with children
Children (0-5), Adults with children (0-5)
Children, Teens
Children (0-5), Adults with children (0-5)
Children, Non-custodial adults with children
Children, Adults with children (0-5)
“We were able to afford preschool because of The Village. Without it, our life would be drastically different.”
Pictured: Village Early Childhood Learning Center parent, Jessica Hootman with son.
Foster Care & Child Welfare
Adults, Children (0-6)
Adults
Youth ages 6-18
Children, 0-18 years
Adults and children (0-12) and older siblings
Children, Teens (0-17)
“Don’t give up. The Village could lead you into a life that you have never imagined.”
Pictured: Village Fatherhood Engagement Services and adult services client Harley Fitzpatrick.
Financial & Career
Families with children who live or attend school in North Hartford’s Arsenal, …
Adults in Greater Hartford, low-to-moderate income
Adults in Greater Hartford, low-to-moderate income
Individuals over 18 with or without children; Families
Adults earning up to $64,000 per year who reside in Greater Hartford, …
“I was at a breaking point. I needed help. The Village has helped me financially, emotionally and now I’m able to pay my bills, I have a vehicle and am on my way to owning a home.”
Pictured: Village Financial Opportunity Center client Tanisha Stewart.
Support for Justice-Involved Youth
Children, Teens (12-18)
Children, Teens (12-17)
Financial Report
The Village Board and executive leadership are committed to the safeguarding of the agency’s assets and operating its programs in a cost-efficient manner with optimal results.
This dedication to fiscal oversight and a disciplined management style has enabled the organization to experience significant planned growth, and commendation from regulators, funders and lenders.
The generosity of donors and the commitment of our staff have placed The Village in the top tier of fiscally strong non-profit providers.
Program Funding
| Grants - State Funds |
$22,252 |
|
| Program Fees and Contracts | $15,151 | |
| Other Grants and Contributions | $4,671 | |
| Grants — Federal Funds |
$4,247 | |
| Authorized Endowment Contribution |
$4,083 | |
| United Way |
$414 |
Program Expenses
| Community Services |
$14,424 |
|
| Residential Services and Extended Day Treatment Programs | $12,039 | |
| Outpatient Behavioral Health Services | $10,981 | |
| Permanency |
$6,081 | |
| General & Aministrative | $6,057 | |
| Fundraising |
$699 |
Client Satisfaction
Client feedback and input is key to our ability to provide quality, effective services. While we are always looking for ways to improve, we are pleased with the results of this year’s surveys. Here’s a sample of client feedback from our more than 40 program offerings at The Village.
of clients in The Village’s Community Support for Families program were satisfied with the service.
of clients in The Village’s Child First program were satisfied with the service.
of clients in The Village’s Intensive In-Home Child and Adolescent Psychiatric Services (IICAPS) program were satisfied with the service.
| Program | Overall Satisfaction | Access to Services | Cultural Sensitivity | Engaged in Treatment Planning | Improved Social Support | Improved Functioning/Outcomes |
|---|---|---|---|---|---|---|
| Child First | 100% | 100% | 100% | 96% | 98% | 98% |
| Community Schools/After School Programming | 98% | 99% | 99% | 96% | NA | NA |
| Community Support for Families | 100% | 100% | 100% | 100% | NA | 100% |
| Eagle House Psychiatric Residential Treatment Facility | 89% | 77% | 100% | 93% | 89% | 59% |
| Early Childhood Learning Center | 73% | NA | 100% | NA | NA | 100% |
| Extended Day Treatment | 98% | 91% | 95% | 95% | 95% | 84% |
| Fatherhood Engagement | 94% | 94% | 100% | 88% | 100% | 97% |
| Functional Family Therapy - Foster Care | 100% | NA | NA | NA | NA | NA |
| Intensive In-Home Child and Adolescent Psychiatric Services | 95% | 97% | 97% | 97% | 95% | 77% |
| Mid Level Developmental Assessment | 83% | 100% | NA | NA | NA | 67% |
| Outpatient Behavioral Therapy (Children & Teens) | 99% | 92% | 100% | 99% | 100% | 89% |
| Quality Parenting Center | 100% | 100% | 100% | 100% | NA | 95% |
| Rapid Response | 89% | 100% | NA | NA | NA | 92% |
| Reunification and Therapeutic Family Time | 100% | 98% | 100% | 100% | 100% | 98% |
| Stronger Families, Stronger Futures (SF2); Parents as Teachers | 99% | NA | 100% | 100% | NA | 100% |
| Overall | 97% | 97% | 99% | 98% | 98% | 94% |
of clients in The Village’s Extended Day Treatment program were satisfied with the service.
of clients in The Village’s Outpatient Behavioral Health (Children & Teens) program were satisfied with the service.
of clients in The Village’s Quality Parenting Center were satisfied with the service.
Outcomes
Our impact can be found in the thousands of children, adults and families who have overcome enormous challenges to achieve real and meaningful change in their lives with help from the treatment, services and advocacy of The Village.
Our wraparound approach includes individual and family counseling, group home, residential and outpatient treatment, school-based support programs and in-home family strengthening. Our goal each day is to do whatever it takes to improve the health, well-being and success of children, adults and families.
| Clients receiving outpatient services, early childhood and youth support, addiction and recovery support, foster care and additional support services | 10,994 |
|
| Volunteer Income Tax Assistance (VITA) clients | 7,051 |
of children in The Village’s Early Childhood Learning Center improved in their use of sentences and vocabulary to describe ideas.
children, teens and adults received services in The Village’s outpatient behavioral health programs.
“I got support from the mentors that really helped me shape my life. This was more like a family environment where they made you feel like they care about you.”
Pictured: Village Fatherhood Engagement Services intern and former client Jared Ramsdell and children.
Clients Served
Gender
| Female | |
| Male |
Ethnicity
| Latino | |
| African American/Black | |
| Latino | |
| Other |
Age
| 40 ≥ | 6-11 | ||
| 25-39 | 18-24 | ||
| 12-17 | ≤ 6 |
FEATURE
“Every time I see a family making a big change, I feel great. It is not Galo’s Village or agency. It belongs to 600 workers, working together to fulfill the mission.”
FEATURE
“When I retired, I decided that I would have a little extra something—mainly my time, as well as some money—and I wanted to be able to help other people.”