Working From Home

This page is intended for Village employees.

Tips for getting help from IT

Are you experiencing technical difficulties – having trouble with your computer, printer/copier or any other technology equipment? Do you need to set up a new user or order new equipment? Our IT Department can help.

To help quickly resolve your IT issues, include your contact information and phone number when you submit a ticket. If you are submitting a ticket for another person, include their contact information as well.

If you need onsite work, call the help desk to make an appointment. A scheduled time will help with resolving your issue quicker when you arrive.

Do you have questions about Outlook 365? There are several documents that can help you in the All Staff folder on the R:drive, such as how to share your outlook calendar and open another staff member’s Outlook calendar. View all the documents at: R:\All Staff\IT Documents and Procedures\How To Documents.

You can contact the IT help desk at x3789 or submit a ticket at

Home and General Ergonomics Resources

Using Zoom – The Basics

Learn the basics of using Zoom and setting up video conference calls. Download the overview and start learning!

Watch a FREE Zoom mini-course via LinkedIn on how to schedule, moderate, and participate in Zoom meetings.

Go to

Zoom Safety Tips

Please read below and make sure you secure your Zoom account and use these tips for meetings:

COVID-19 pandemic. Unfortunately, hackers are taking full advantage of its skyrocketing popularity. It is important to educate your employees on it’s safe use. Please see below for a list of known issues with Zoom and what to do about them.

  • There is a vulnerability in older releases of Zoom that could allow remote attackers to steal victims’ Windows login credentials and even execute arbitrary commands on their systems. It is critically important that you download the most recent version of Zoom or join meetings from your web browser to eliminate this threat.
  • Hackers can use fake Zoom meeting invites to steal credentials via email. When the end user clicks the link it will bring them to what looks like a Zoom log in page that asks for credentials.
  • “Zoombombing”, is when uninvited “guests” join calls and start swearing and sharing porn over the host.

For those of us who can stay home and still need to be connected, there is no reason we can’t take precautions to help keep our businesses safe.

Here are some tips on how to use Zoom safely to share with your users:

  • Make sure users have the most updated version of Zoom’s software. A recent security update added default passwords and disabled the ability to scan for meetings to join.
  • Keep meetings private by requiring a meeting password.
  • Only accept meetings from people you know. If it looks fishy call the organizer before attending.
  • Use the “Waiting Room” feature to help hosts control who enters.
  • Never use the same password for 2 or more applications/programs.
  • Use a random meeting ID, so it can’t be shared multiple times. According to Zoom’s website, this is safer than using a “Personal Meeting ID.”
  • Change screensharing settings to “Only Host,” so no one but the host can control the screen. The host can also mute participants in their settings.
  • Lock a Zoom session that has already begun so no one else can join. Do this by clicking “Participants” in the bottom of a Zoom window, then clicking “Lock Meeting.”
  • Remove participants by hovering over their name in the Participants menu, and clicking the “Remove” option. The removed participant will not be allowed back in, according to Zoom’s website.

Additional Resources

5 Working From Home Tips That Will Help You Slay The Day

21 Day of Free Meditation with Deepak Chopra and Oprah

Anxiety Contagion: Tips for Relief. Science and solutions for the viral spread of anxiety.

Listening to Voicemail in Email

Forwarding Your Desk Phone

Watch the video to learn how to forward your desk phone to your cell phone.

Accessing the Village Portal for Intranet and R:Drive Share Files

Go to and enter your username and password you use to log in to your computer.

Click the “Use the light version” link to use the portal in your web browser.

Watch the video for a walk through on how to connect.

Faxing by email